Excellent suggestion. There is the "Contact Support" menu item, which uses a "shell command" to "fire up" their email client. My immediate reaction is that it would be better to have that reference the Forums. I recently changed the homepage left-side links from having the "Support" button start an email to a link for "Forums". It didn't occur to me to change the Help menu-item. Duh.
Hmmmmmm .... or the contents of the email could prominently mention the Link to the forums. That might be preferred by a new user, and perceived as lower risk. I've had the experience of being suspicious of freeware that seemed overly eager to connect to the Internet.
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I think that we as developers and/or techies who are relatively "computer literate" have a difficult time appreciating that many/most end-users have a healthy skepticism of freeware. There is a lot of truth to the following modern day proverbial sayings:
- You get what you pay for.
- What's the catch?
- If it seems to good to be true, it probably isn't.
Many people who are less than technically proficient have had bad experiences with freeware and/or shareware. Most people have heard horror/war stories about someone who mentions the equivalent of, "I will never install another freeware or shareware program [or fill in the blanks ... a prominent antivirus package comes to mind] .... I had to re-installed the o/s to recover."
The opening of the "Mission Statement: Berean Bible Study Freeware" follows:
The Berean Bible study freeware seeks to advance God's kingdom by providing simple Bible software that is free, small, fast, and widely available. - Simple. This is a foundational distinctive compared to 'competing vendors' and a non-negotiable objective for the BerBible application to have as a priority.
- Very low level of technical proficiency assumed.
- Almost no existing Bible software with copyrighted English Bibles (such as ESV, NKJV, and/or NASB) is simple to use for 'non techies'
- [[If interested, I can provide a link to the remainder of the "expanded version".]]
The "new user tutorial" and the recently implemented "Minimal Layout" are both oriented to people who don't know much more about computers that how to turn them on.
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